In July 2015, Google's public-relations machine was in full-on crisis mode. Earlier that year, the search giant announced Photos, an AI-driven app that used machine-learning to automatically tag and organize your pictures based on the people, places and things depicted in them. It was an exciting step forward, but Photos wasn't perfect. While the app was capable of recognizing some faces, it mistook others. It would have been easy to pass this off as a routine software bug if it weren't for the nature of the failure.
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