Let's cut to the chase.
During Star Wars Battlefront 2's beta period, folks messed around with the new loot crate/progression system, and found out that you can earn actual in-game upgrades from loot crates, which can be purchased via crystals, bought with real money. In many cases these enhancements are innocuous 1% alterations (but still pay-to-win), and in others, rare upgrades can be a little more impactful. It wasn't a good look given all of the other non-cosmetic loot crate business going on lately, but DICE has since gone on the defense and clarified a few things.
Here are the updated tenets based on their new beta postmortem site:
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