Steam, sure, everyone loves Steam, but there's something about Valve's overall lack of transparency that just rankles. Independent developers have called the platform a "big black box," and users often talk about the service's glacially slow customer service. Which is why Valve has issued something of a mea culpa, promising to do better at dealing with issues in the future and opening up about the task it faces.
Via: Neogaf
Source: Steam, Steam Stats
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