There was a critical bug exposed on Sunday in Neverwinter, which led to hours of downtime. PWE just announced the issue had been fixed (the server will be reopened soon) but some players had already made use of the exploit to get benefits. Therefore, the publisher has taken appropriate action against those who took advantage of the bug, "including but not limited to enforcing permanent bans." For all players, their progress between 5:20 AM and 12:20 PM Pacific Time will be lost in a rollback.
via N4G: pc news feed http://n4g.com/news/1261413/neverwinter-auction-house-bug-fixed-data-rollback-announced
via N4G: pc news feed http://n4g.com/news/1261413/neverwinter-auction-house-bug-fixed-data-rollback-announced