Bungie was basically shut down for the entire holiday season when Destiny 2 was at its worst. Fans were demanding answers for changes, for the focus on microtransactions, and the complete lack of communication from the studio after promising that they'll be more active.
No one should fault anyone for taking a Christmas break. The thing is, they waited an entire month after all that to issue any sort of response, presumably hoping that the rabble would die down -- except it didn't. Now they're back at it with their typical "we're listening" song and dance, and it just isn't working.
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