SteamFirst:Right up front, I will tell you: my day job, the one that many of you have advised that I should not to quit, is working at a call center. While working there, I have been both on the front lines taking the calls and in leadership positions. I would say that I have a pretty good handle on how they work. Thus, it was with tongue firmly planted in cheek that I pulled Andreas Heydecks Smooth Operators: Call Center Chaos out of our review backlog and said I am going to review the crap out of this.
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